About Salesforce

Salesforce is a leading CRM platform for sales, service and marketing. Best for enterprise CRM.

Pipeline managementServiceMarketing automation
  • Pricing model: Paid
  • Made for Large and mid-market companies
  • 5 documented key features

Our verdict

Salesforce is a solid choice for enterprise CRM, with strengths in highly customizable and huge ecosystem. The main trade-off to weigh: expensive.

Pros & cons

Pros

  • Highly customizable
  • Huge ecosystem

Cons

  • Expensive
  • Complex

Who it suits

Best for

enterprise CRM

Not ideal for

Not recorded yet.

Key features

5
  • Sales Cloud
  • Service Cloud
  • Marketing
  • Einstein AI
  • AppExchange

Ranking in Business And Sales

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Salesforce sits at #5 of 9 listed tools in this category, ordered by our editorial ranking weight.

Positions reflect editorial ranking weight, not user ratings. Ties are listed alphabetically.

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