About Zoho CRM

Zoho CRM is a customizable CRM from Zoho. Best for budget CRM.

Lead trackingSales automationReporting
  • Includes a free plan
  • Pricing model: Freemium
  • Made for SMBs
  • 5 documented key features

Our verdict

Zoho CRM is a solid choice for budget CRM, with strengths in good value and part of Zoho suite. The main trade-off to weigh: interface can feel busy.

Pros & cons

Pros

  • Good value
  • Part of Zoho suite

Cons

  • Interface can feel busy
  • Advanced features cost more

Who it suits

Best for

budget CRM

Not ideal for

Not recorded yet.

Key features

5
  • Lead management
  • Workflow automation
  • Analytics
  • Zia AI
  • Omnichannel

Ranking in Business And Sales

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Zoho CRM sits at #2 of 9 listed tools in this category, ordered by our editorial ranking weight.

Positions reflect editorial ranking weight, not user ratings. Ties are listed alphabetically.

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